Bilingual Project Delivery Lead

The Project Delivery Lead supports the implementation of Elevate’s services for multi-family housing providers in northern Illinois. This position applies relationship management and customer service skills to assist our network of energy efficiency service providers and customers with implementing efficiency upgrades. The Project Delivery Lead is integral in meeting monthly and yearly energy efficiency spending and savings goals. The position may collaborate across teams in a lead or support role.

The Project Delivery Lead reports to the Team Lead, Project Delivery. This position is located in Chicago, Illinois and is hybrid-remote with business travel within Northern Illinois service territories.

Responsibilities

• Manage project implementation activities such as customer intake and relationship building, incentive application processing, project activities coordination and oversight, and portfolio management.
• Document daily progress of assigned projects and keep up-to-date activity logs in CRM (Customer Relationship Management) platform to ensure visibility and data accuracy.
• Assist a network of contractors with business development and drive implementation of energy-saving measures.
• Track key metrics related to data quality and customer experiences.
• Meet production performance metrics to help the program achieve monthly and yearly goals.
• Leverage savings, incentives, and alternative financing that can be integrated into customers’ annual capital and operational improvement plans.
• Cultivate relationships with multi-family building owners to develop a client base and project pipeline for Elevate’s services.
• Perform other duties as assigned.

Qualifications and Skills

• One to two (1-2) years of experience in account management, sustainability, utility service, or other related work
• Associate degree or higher in related discipline preferred
• Bilingual Spanish/English required
• Basic understanding of building science and commercial building systems and technologies
• Excellent written and verbal communication skills, as well as customer relationship management skills
• Strong ability to build relationships and work with both internal and external stakeholders
• Understanding of project finance and incentive programs that are applicable to Elevate’s customers
• Ability to pivot quickly from situation to situation and handle multiple priorities simultaneously
• Familiarity with Salesforce or experience with customer relationship management systems preferred
• Self-starter with exceptional organizational, time management, and project coordination skills
• Resilient attitude, capacity to manage a high volume of work/complex situations, and a demonstrated attention to detail
• Ability to work independently and employ problem-solving skills when encountering obstacles
• Passion for Elevate’s mission

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $45,000 – $55,000 based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA Accommodation

Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

To Apply

To apply, please submit your cover letter and resume through our candidate portal at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/. Search for “Bilingual Project Delivery Lead” to find the position listing.

Please note that Elevate will only contact candidates via an elevatenp.org email address. We will never ask a candidate for payment of any kind as part of the hiring or onboarding process or send payment to any candidate prior to completing the hiring and onboarding process.

No phone calls please.