Bilingual Project Delivery Lead

The Project Delivery Lead supports the implementation of Elevate’s environmental health and water programs for residents in Chicago and suburban Cook County, Illinois. This position is integral in advancing Elevate’s mission of equitable access to clean and affordable heat, power, and water in homes and communities. The Project Delivery Lead applies relationship management, customer service, and project management skills while working on water safety, healthy homes, energy and water efficiency, electrification, or other program areas within Elevate. The position may collaborate across teams in a lead or support role.

The Project Delivery Lead reports to the Manager, Project Delivery. This position is located in Chicago, Illinois and is currently hybrid-remote.

Responsibilities

Manage project implementation activities such as intake, relationship building, project coordination, and portfolio management.
Coordinate and conduct phone assessments and site visits with customers and installation contractors.
Generate and/or review assessment reports based on contractor recommendations.
Establish scope of work with customers and guide them through the program steps.
Communicate between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost and meeting plans are communicated.
Document daily progress of assigned projects and keep up-to-date activity logs in CRM (Customer Relationship Management) platform to ensure visibility and data accuracy.
Track key metrics related to data quality and customer experiences.
Monitor task/project completion status to identify at risk projects.
Meet production performance metrics to help the programs achieve monthly and yearly goals.
Actively seek out opportunities to learn more about the team, how it functions, and how to potentially make processes better.
Assist program team with compiling project documentation for program reporting.
Perform other duties as assigned.

Qualifications and Skills

At least one (1+) year of experience in account management, sustainability, nonprofit, or other related work
Associate degree or higher in related discipline preferred
Bilingual Spanish/English required
Excellent written and verbal communication skills, as well as customer relationship management skills
Strong ability to build relationships and work with both internal and external stakeholders
Ability to pivot quickly from situation to situation and handle multiple priorities simultaneously
Familiarity with Salesforce or experience with customer relationship management systems preferred
Self-starter with exceptional organizational, time management, and project coordination skills
Resilient attitude, capacity to manage a high volume of work/complex situations, and a demonstrated attention to detail
Ability to develop an understanding of program structure and recognizing which SMEs (subject matter experts) are needed to troubleshoot issues
Valid US drivers license
Ability to work independently and employ problem-solving skills when encountering obstacles
Passion for Elevate’s mission

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $45,000 – $55,000, based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA Accommodation

Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.

To Apply

To apply, please submit your cover letter and resume through our candidate portal at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/. Search for “Bilingual Project Delivery Lead” to find the position listing.

Please note that Elevate will only contact candidates via an elevatenp.org email address. We will never ask a candidate for payment of any kind as part of the hiring or onboarding process or send payment to any candidate prior to completing the hiring and onboarding process.

No phone calls please.