Senior Associate, Multifamily Engagement

The Senior Associate, Multifamily Engagement leads Outreach for the Multifamily Energy Savings Program funded by the northern Illinois utilities. The goal of this program is to implement energy efficiency improvements that save energy and reduce costs for building owners and their tenants. The Senior Associate, Multifamily Engagement is a member of Elevate’s Community Partnerships team and works closely with Elevate’s marketing and call center teams to coordinate messaging and a smooth customer experience for this program. The Senior Associate, Multifamily Engagement also collaborates closely with staff across the organization and with partner organizations.

The Senior Associate, Multifamily Engagement reports directly to the Associate Director, Community Partnerships. This position is located in Chicago, Illinois and is currently hybrid-remote. There may be instances where onsite travel is required.

Responsibilities

• Provide input to and implementation of a metrics-driven outreach plan for all multifamily building owners in the ComEd territory which may include tracking the number of events, touches, leads, and possibly other metrics.
• Lead and direct constituent engagement, including performing outreach to events with a high percentage of multi-family property owners or managers, planning and holding outreach events targeting multi-family audiences, and utilizing other tactics to spread word about the offerings to the target groups.
• Build and maintain relationships with key stakeholders, such as partner organizations or community leaders.
• Providing internal and external communications with utilities, partners/consultants, customers, and internal project team, with a focus on external communications with customers and stakeholders.
• Develop, track, and report outreach metrics as well as reporting on the specific outcomes of events attended or held.
• Follow up with interested property owners to encourage their participation in energy saving programs.
• Provide referrals to property owners or tenants who do not qualify for the MFES program to other appropriate programs.
• Develop and implement neighborhood-specific messaging with Elevate’s Marketing team.
• Maintain timely data entry and integrity.
• Develop and update standard operating procedures for outreach conducted on behalf of the MFES program for inclusion in the Operations Manual. 
• Perform other duties as assigned.

Qualifications and Skills

• Bachelor’s degree strongly preferred
• Bilingual Spanish strongly preferred 
• Passion for environmental issues, economic and social justice, and/or energy efficiency
• Willingness and ability to become well-versed in multifamily residential energy use, including energy efficiency technology and building science
• Exceptional verbal communication skills, comfortable speaking to groups in person as well as filming videos, and facilitating small group discussions, and excellent at one-on-one interactions
• Ability to work effectively with individuals from a wide variety of backgrounds and political beliefs
• Strong written communication skills; ability to craft professional letters or email communications
• Experience crafting social media strategy and content preferred 
• Strong organizational ability and experience in meeting established goals within tight timeframes
• Self-starter with ability to work independently and remotely as well as within a team
• Familiarity with standard business computer applications; experience with Salesforce or other CRM systems preferred
• Ability to track and report on metrics related to outreach activities
• Familiarity with the Chicago metropolitan area, its communities, community organizations, and leaders a plus, and familiarity or willingness to become familiar with the Rockford area and other regions in northern Illinois 
• Familiarity with energy efficiency upgrades or multifamily residential property management a plus
• Ability to travel throughout the ComEd territory for events as needed

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $65,000 – $75,000, based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.